Tinkering with information architecture and working with design systems at Chase Rewards
Timeframe
1 year
ROLE
UX Design Analyst
TEAM
Collaborated closely with designers, content strategists, researchers, developers, and product managers.
TOOLS
Figma Jira Monday
Overview
Learning to work cross-functionally, within constraints
I helped design navigation systems and redemption flows during my year at Chase Rewards.
I had the opportunity to create tools for partner clients and our engineering support staff to use; collaborate on the visual uplift, edge case mapping, and implementation of accessibility considerations within key mobile redemption flows; and share my work as part of onboarding for new junior designers.
One of my major focuses was aligning navigational patterns across different platforms to make the wayfinding experience for users more seamless.
Work fluidly across teams
Throughout the process, I learned to be nimble and adapt my workflow to communicate with product, development, content, and research teams.
Research-driven design
I learned a lot about extracting insights from vast amounts of data, utilizing customer feedback to inform the design process from discovery to testing.
